VAI-HotelsEvery guest message,
answered brilliantly.
VAI-Hotels puts an AI concierge behind your email and WhatsApp — drafting every reply, routing requests to room service, housekeeping and reception, and showing your team exactly what needs attention. This is the AI-first hotel.
2,800+
Guests served
10,000+
AI replies drafted
< 1 min
Avg. response time
24/7
Always monitoring
Everything the front desk needs, in one view
Built on the messages your hotel already sends — no new workflow for your team.
WhatsApp concierge agent
A 24/7 AI concierge on WhatsApp that works hand-in-hand with room service, concierge, housekeeping and reception — requests routed to the right team instantly.
Unified guest inbox
Email and WhatsApp in one place — guest names, rooms and requests detected automatically, with an AI assistant that answers questions about your guests in seconds.
Live performance
Response times, daily volume, busiest hours and guest sentiment — updated the moment a new message arrives.
One AI concierge · every department
Guest asks once — the agent answers, confirms and dispatches the request to the right team, so nothing gets lost between shifts.
How it works
Connect your inbox
We plug into your existing email and WhatsApp — no migration, no new tools for your staff.
AI drafts every reply
Each guest message gets a ready-to-send reply in your hotel's voice, in seconds, around the clock.
You stay in control
Your team reviews, edits and sends. The dashboard shows exactly what needs attention right now.
Give every guest a faster, warmer reply
See your live guest concierge dashboard in action.
Sign in to dashboard